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Support

How can we help?

The most common answers are below. If you can’t find what you need, get in touch.

Get in touch

Email toskilabs@gmail.com. We reply within 2 business days.

Send an email

Include your support code

It helps us find your account without you sending any personal details. To copy it in the app:

  1. Settings
  2. Help & feedback
  3. Your account
  4. Copy code

PetHealthTracker

FAQ

About PetHealthTracker subscriptions, accounts and reminders.

How do I restore my purchase?

In Settings, tap your plan card and then Restore purchases, using the same Apple ID as your subscription. Plus follows your Apple ID, so it works on any iPhone signed in with it.

How do I cancel my subscription?

In Settings, tap Manage subscription on the plan card, or go to iPhone Settings › your name › Subscriptions. You keep Plus until the end of the period you paid for.

How do I ask for a refund?

Apple decides on refunds. In the app, go to Settings › Help & feedback › Request a refund, which opens the request with Apple.

What happens to my pets if I leave Plus?

You choose one pet to keep active. The others are frozen: you can still see everything, but they leave the home screen and calendar and stop reminding you. Nothing is deleted, and they all come back when you subscribe again.

Does the app work offline?

Yes. Everything is saved on your iPhone and syncs to your account when you’re back online.

My reminders aren’t showing up.

Check that notifications for PetHealthTracker are on in iPhone Settings › Notifications. If they’re off, the app also lets you know in Settings › Notifications.

How do I delete my account?

Go to Settings › Account › Delete account. This erases your data and your pets’ data. Your subscription is cancelled separately, with Apple.

Want to know what we do with your data?

Read the Privacy Policy